Lumen AI Analytics
Neighborly | 2026
Impact
Faster decisions, less guesswork
Leadership could quickly compare performance across 20+ brands in one place, turning what was previously fragmented data into something usable. By making key metrics easy to find and scan, the dashboard helped teams spot issues faster and act before they impacted revenue.
Business Goal
Making AI performance visible across brands
Neighborly needed a way to monitor AI agent performance across brands and channels, but data was spread across tools and difficult to compare. The goal was to create a single dashboard that made performance clear at a glance while still allowing deeper analysis when needed—primarily for leadership, but usable across teams.
Approach
From rough ideas to testable prototypes fast
I started by sketching out the core structure and key metrics, then quickly brought it into Figma and Figma Make to create interactive prototypes. This made it easy to iterate on layout, test different ways of organizing information, and get feedback early without waiting on engineering.
User Testing
Validating clarity and speed
Early feedback showed that users cared less about seeing everything and more about finding the right thing quickly. We refined the experience to prioritize scannability, added search to jump directly to metrics, and introduced brand comparison to make performance differences obvious without digging.
Feature
Unified Dashboard Overview
A single, high-level view of funnel performance, revenue, and key metrics across all brands.
Feature
Search & Filters
Search for widgets or metrics instantly and filter across brands, channels, and time periods
Feature
Cross-Brand Comparison
Compare up to 3 brands across key metrics to quickly identify performance gaps.
Feature
Customer Experience Insights
Track CSAT, sentiment, and friction points to understand how users experience AI interactions.
Feature
Deep Dive Views
Drill into specific metrics with detailed trends and breakdowns when needed.
Feature
Operational Performance
Monitor efficiency metrics like handle time, latency, and containment rate to ensure reliability.
Feature
Mobile + Dark Mode
Designed for flexibility—usable across devices and environments, including dark mode for extended use.
Outcome
Clearer insights, faster decisions
The dashboard became a central place to understand AI performance across brands, making it easier for teams to align and act on insights. What used to require pulling data from multiple sources could now be understood in seconds, helping leadership move faster and with more confidence.